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Brooks Faqs

Why is my smoke alarm beeping/chirping?

As annoying as a beeping/chirping alarm is, it should not be ignored. The smoke alarm is equipped with a sounder and LED’s in order to communicate with you. The sounder is used when the communication is important (or imminently dangerous).

The two main reasons that smoke alarms chirp or beep is to alert the occupants of a low power condition or to alert of a contaminated detection chamber. To distinguish between the two, please take the following steps;

Power condition – For a mains primary powered smoke alarm (see – how do I tell if my alarm is mains or battery powered?), look at the smoke alarm and ensure that the green LED is illuminated. You may see the red LED flash every 40 seconds, this is perfectly normal and indicates that a “self-test” cycle has been conducted. If the green LED is not illuminated, then there has been a mains power failure and the smoke alarm back-up battery is nearing depletion, please check and reset the circuit breaker in your home’s distribution board and return to examine the status of the indicators.

If you have a mains primary powered smoke alarm with a replaceable 9-volt Alkaline battery and the alarm beeping/chirping coincides with the red LED indicator flashing (once every 40 seconds), then this is an indication that the back-up battery is in need of replacement. Please replace the depleted battery with one of the following brand types;

  • Duracell MN1604,
  • Energizer 6LR61,
  • Philips 6LR61,
  • Varta 6LR61 or
  • Ultralife U9VL-J Lithium

If you have a mains primary powered smoke alarm with a 10-year Lithium, rechargeable, non-replaceable battery back-up that has been chirping/beeping as a result of mains power failure and the battery is nearing charge depletion, the alarm may continue to chirp/beep for a few hours while the rechargeable battery is being recharged after mains power restoration. This will stop as soon as the battery charge point exceeds the lower threshold.

On any occasion where the alarm head is removed from its base-plate, this would be a convenient time to also run a vacuum cleaner with a nozzle around the air inlet grills. This will remove any loose dust debris that could be the cause of false alarms or beeping/chirping in the future.

If the chirping/beeping is not being indicated as a loss of mains power or a depleted back-up battery, then it is likely that the smoke alarm may be contaminated with dust. Remove the alarm head from the base and use a vacuum cleaner with a nozzle fitted or a compressed air source to dislodge any loose dust from the chamber. Re-install to determine if the chirping or beeping has stopped.

For Brooks alarms that are AudioLINK™ enabled, downloading our free “App” onto your smart phone (Apple or Android) will provide an additional method to determine the cause of the beeping alert on your alarm. Look for the data in “red-boxes” on the resultant test report. Please follow the AudioLINK™ instructions contained within the App on how to use this feature.

To find out if your alarm is AudioLINK™ enabled, look for the small “smartphone” icon on the front of your alarm.

Why is my carbon monoxide alarm beeping/chirping?

A Carbon Monoxide alarm is sounding:

  • There is likely to be Carbon Monoxide present. Turn off any gas appliances, open windows and doors and leave the property
  • Ring the emergency number of the gas/fuel supplier
  • Don’t enter the property until the alarm has stopped

Regular Single Beep or Irregular Beep from a Carbon Monoxide alarm:

  • If the green light is off, this is an indication of a mains power failure and the alarm may be “beeping” to alert you to this condition –  contact your installer to check the wiring and connections

How do I check the age of my alarms?

Most of Brooks alarms have a 10-year life, after which they should be replaced to ensure you continue to receive the best possible protection coverage.

However, the person that installed the alarms in your home may not have left you with the details of the date they installed them, or you may have moved into a property with alarms already installed – so how can you check the age of your alarms?

All Brooks alarms have a date-code label on the side of them which will indicate exactly when the alarm was made and also the recommended replacement date.

The four digit code shows you the year and week that the alarm was made. The first two digits relate to the year and the second two digits relate to the week.

Above this is the ‘Replace By’ date, but note that the date on the label shows the maximum life of the alarm and alarms should always be replaced before their life is up.

For Brooks alarms that are AudioLINK enabled, downloading our free “App” onto your smart phone (Apple or Android) will provide an additional method to determine the age of the alarm. This will be displayed in the test report. Please follow the AudioLINK instructions contained within the App on how to use this feature.

How do I change an alarm battery

There are two different types of batteries used as battery back-ups in the Brooks mains powered alarms. The batteries could be the sealed in Lithium batteries that last the 10-year life of the alarms or the replaceable type 9-volt alkaline battery as its back-up power supply. We also have primary battery powered smoke alarms which are either sealed, non-replaceable, non-rechargeable 10-year lithium batteries or the 9-volt alkaline replaceable type battery. The 9-volt alkaline battery will need changing across the life span of the alarm. Typically, this should be undertaken annually.

The rechargeable back-up Lithium batteries are non-replaceable as required by the Australian design standard. These batteries should last the lifetime of the smoke alarm (10-years).

It is not unusual for a Lithium battery back-up smoke alarm to “beep or chirp” for a few hours after the alarm has been powered down for a considerable time (and run the back-up battery flat). As soon as the rechargeable batteries reach a minimum charge level, the beeping or chirping will stop.

As for the replaceable Alkaline type battery back-up models, you will know when you need to change the battery, as you will hear a single regular beep (low battery warning) coming from the alarm, however it is recommended that you change the battery every year before this occurs (especially if you do not want to be woken in the early hours of the morning to change a battery!).

How to change the battery:

  • Turn off the mains power to the alarm (for mains powered alarms). The green light on the alarm will go out
  • Insert a flat headed screwdriver into the removal slot of the alarm. This is marked with an arrow. Make sure you keep the screwdriver horizontal (i.e. parallel to the ceiling)
  • Slide the alarm off its base and you will be able to see the 9-volt battery in the back
  • Replace the battery in the back of the alarm with one of the following recommended 9-volt alkaline batteries:
    • Duracell MN1604,
    • Energizer 6LR61,
    • Philips 6LR61,
    • Varta 6LR61 or
    • Ultralife U9VL-J Lithium
  • Take care with the battery clip and wires as damage to these will result in constant beeps, meaning that the unit will need to be replaced
  • Slide the alarm back on its base
  • Turn the power back on. The green light on the alarm will come back on
  • Finally test the alarm to ensure the unit is working correctly

Please note that the alarm head will not be able to be refitted to the base without a battery being fitted. This is an Australian design requirement to prevent alarms from being refitted to bases without back-up batteries.

How to clean your alarm

It is important to carry out regular cleaning and alarm maintenance, as this will minimise the risk of nuisance beeps and false alarms from dust and contaminant ingress and ensure your alarm is able to provide the life-saving protection it’s designed to do.

  1. Turn off mains power to the alarm (for mains powered alarms). The green light will go out.
  2. With the thin nozzle attachment on your vacuum cleaner, vacuum around the vents.
  3. Clean the cover using a damp cloth. Dry with a lint free cloth.
  4. Turn the mains power back on. The green light will come back on.

How long do smoke alarms operate for?

The smoke alarm has a five (5) year warranty and the manufacturer nominates a ten (10) year life span. However, a build-up of dust, grime or cooking residue may cause the smoke alarm to become contaminated and this will cause nuisance alarms and result in a reduction of the smoke alarms useful life.

What does the 'hush' button do?

While your smoke alarm sounds, pressing the hush button will silence the smoke alarm for approximately 10 minutes. The hush feature is typically used where an alarm has been triggered accidently. This provides time to clear the current environment of fumes that triggered the alarm without the alert tone sounding. The smoke alarm will automatically reset back to normal after 10 minutes.

How do I test my smoke alarm?

Performing a regular test is a vital part of ensuring continued fire and carbon monoxide detection. Alarms should be tested weekly to ensure everything is working correctly.

In the centre of the smoke alarm, there is a clearly marked test button. Gently push the test button and hold for approximately 10 seconds. The smoke alarm will sound, release the test button and the smoke alarm will continue to sound for a few seconds and then stop. If you cannot reach the smoke alarms from ground level, the Brooks smoke alarm is designed to be easily pressed with a broom handle or similar. This is safer than climbing up on a chair to test the alarm.

If you have other alarms in the property, they should be linked together. This means that if one alarm sounds, it will send a signal to trigger the other alarms in the property – so you can hear them sound in the background. Finally, repeat the steps on all other alarms in the property.

Where should I place smoke alarms?

The ideal position of a smoke alarm is on the ceiling between sleeping and living areas. Avoid fitting smoke alarms in or near your kitchen, laundry or bathroom.

Depending on the size and layout of your home, it may be necessary to install more than one smoke alarm to provide sufficient warning.

Smoke alarms must not be placed within:

  • 300mm of a corner of a ceiling and a wall
  • 300mm of a light fitting
  • 400mm of an air-conditioning vent
  • 400mm of the blades of a ceiling fan

There are special requirements for stairways, sloping ceilings, and ceilings with exposed beams.

Every dwelling is different so you will need to assess yours. Avoid installation in the following positions:

  • in dead air space. This is an area in which trapped hot air will prevent smoke from reaching the alarm. This space generally occurs at the apex of cathedral ceilings, the corner junction of walls and ceilings, and between exposed floor joists.
  • near windows, doors, fans or air-conditioners. Excessive air movement may prevent smoke and gases from reaching the smoke alarm or cause nuisance alarms.

Accidental alarms can be a nuisance and become dangerous if home owners remove the alarm batteries or disable an interconnected system to silence the alarm.

Nuisance alarms can be avoided by not placing alarms in or near kitchens where cooking smoke can set them off, or in or near bathrooms where steam often causes accidental alarms.

Also avoid insect infested areas, as insects flying into the alarm can trigger an alarm.

Where should I place Carbon Monoxide alarms?

Ideally a Carbon Monoxide alarm should be installed in:

  • Every room containing a fuel burning appliance
  • Remote rooms where occupants spend a considerable amount of time
  • Every bedroom

However if the number of Carbon Monoxide Alarms to be fitted is limited, the following points should be considered when deciding where to best fit the alarm(s):

  • If there is an appliance in a room where people sleep, place a CO Alarm in this room.
  • Locate a CO alarm in a room containing a flueless or open-flued appliance.
  • Locate a CO alarm in a room where the occupant(s) spend most of their time (e.g. lounge room).
  • In a studio apartment, the CO alarm should be placed as far away from the cooking appliance as possible, but near to where the person sleeps.
  • If the appliance is in a room not normally used, the CO alarm should be placed just outside the room so that the alarm will be heard more easily.

Why do my RadioLINK alarms go off for no reason?

Are your RadioLINKed alarms suddenly going off for no apparent reason? Upon inspection nothing seems wrong? It might be possible that your alarms were not house coded during installation and your neighbour has just had Brooks RadioLINK alarms installed (and also not house coded!). Please see below to group your alarms so that they are not triggered by outside/adjacent alarms.

Step 1 – Ensure all your alarms have been installed and tested and the RadioLINK interconnection has been established (all alarms sound when a test button is pressed).

Step 2 – Insert a small, flat, screwdriver into the House Code slot on the side of the alarm or RadioLINK base. For 10-year Lithium primary powered alarms, rotate them off their bases and press the button next to the antenna.

Step 3 – Hold it in until the blue LED comes on solidly, then release.

Step 4 – Remove the screwdriver and the blue LED will flash once every 5 seconds (approx.) to indicate that it is in House Code mode and is looking for other alarms. For the 10-year Lithium primary power models, reattached them to their bases and look for the blue flashing LED.

Step 5 – Repeat the House Code process in Steps 1-4 above with all the bases or alarms in your system.

Step 6 – All the bases in the system will start to flash blue. Check that the number of flashes is the same as the number of alarms in the system, e.g. if there are 3 alarms, the blue LED will flash 3 times every 5 seconds on every alarm. This only needs to be observed on any one of the alarms (no need to check all the alarms for the correct number of flashes).

Step 7 – Once the correct amount of flashes is present, insert a screwdriver into the House Code slot on the side of one of the alarms or bases until the blue LED comes on solidly, then release. For the 10-year Lithium variants, unscrew the alarm head from the baseplate and push the button next to the antenna momentarily and release once the LED emits a solid blue light. Reattach the alarm head to the baseplate.

Step 8 – The blue LEDs on all units will now stop flashing and the entire system will automatically ‘seal’.

Step 9 – The alarm system has now been House Coded. Press and hold the test button on each alarm in turn and check that all alarms in the system sound.

Although we recommend the above procedure for House Coding and sealing a RadioLINK system, it is worth noting that the system will manually seal itself after 30 minutes once put into House Code mode.

Why should I house-code my Brooks smoke alarms?

Brooks alarms which are RadioLINK enabled are designed to inherently interconnect with each other. This “connection by default” is to ensure that alarms within RF range are interconnected regardless of whether the installer followed the installation instructions or not. In this way, interconnect compliance is automatically attained.

Of course, since the alarms will inherently connect, this means that if another system is installed within RF range of your system, the “two networks” will combine to form a single network. This means that if an adjacent system alarms due to an event, your system will appear to be “false alarming” as you would not be able to identify a problem.

To avoid this, Brooks highly recommends that your smoke alarm system be “house coded”. This will restrict your system to incorporating the alarms within your home only and thus avoid erroneous alarm events.

How do I house-code smoke alarms?

Once you have installed all your RadioLINK products you will need to set them up in a system to recognise each other and then close this system off to avoid the alarms being triggered by neighbouring systems – we call this House Coding;

Step 1 – Ensure all your alarms have been installed and tested and the RadioLINK interconnection has been established (all alarms sound when a test button is pressed).

Step 2 – Insert a small, flat, screwdriver into the House Code slot on the side of the alarm or RadioLINK base. For 10-year Lithium primary powered alarms, rotate them off their bases and press the button next to the antenna.

Step 3 – Hold it in until the blue LED comes on solidly, then release.

Step 4 – Remove the screwdriver and the blue LED will flash once every 5 seconds (approx.) to indicate that it is in House Code mode and is looking for other alarms. For the 10-year Lithium primary power models, reattached them to their bases and look for the blue flashing LED.

Step 5 – Repeat the House Code process in Steps 1-4 above with all the bases or alarms in your system.

Step 6 – All the bases in the system will start to flash blue. Check that the number of flashes is the same as the number of alarms in the system, e.g. if there are 3 alarms, the blue LED will flash 3 times every 5 seconds on every alarm. This only needs to be observed on any one of the alarms (no need to check all the alarms for the correct number of flashes).

Step 7 – Once the correct amount of flashes is present, insert a screwdriver into the House Code slot on the side of one of the alarms or bases until the blue LED comes on solidly, then release. For the 10-year Lithium variants, unscrew the alarm head from the baseplate and push the button next to the antenna momentarily and release once the LED emits a solid blue light. Reattach the alarm head to the baseplate.

Step 8 – The blue LEDs on all units will now stop flashing and the entire system will automatically ‘seal’.

Step 9 – The alarm system has now been House Coded. Press and hold the test button on each alarm in turn and check that all alarms in the system sound.

Although we recommend the above procedure for House Coding and sealing a RadioLINK system, it is worth noting that the system will manually seal itself after 30 minutes once put into House Code mode.

How do I tell if my Brooks alarms are primary mains powered or 10-year Lithium models?

It is highly likely that your smoke alarms were fitted by an electrical contractor or perhaps your new home came already installed with Brooks smoke alarms. In most cases, new homes or significantly renovated homes would be fitted with mains powered smoke alarms as a first choice.

The easiest and quickest way of making this determination is that the Brooks Mains powered smoke alarms will have a permanently illuminated green indicator when the mains power is connected. The 10-year Lithium battery models do not have this.

Other distinguishing features are that the mains powered smoke alarm “slides” onto its base which contains slots for the power pins on the alarm head to locate into. The base plate will also have a 230Vac warning label visible when the alarm head is removed. The 10-year Lithium battery models rotate approximately 5° to 10° and then drop out of their bases.

Lastly, the mains powered smoke alarms have a larger diameter than the battery powered alarms. Of course, unless you have one of each, you would not be able to make this determination with ease. The mains powered alarms are approximately 152mm in diameter whereas the 10-year Lithium models are only 115mm in diameter.

Carbon Monoxide Alarms

What is Carbon Monoxide?

Carbon Monoxide (CO) is an invisible, odourless, tasteless and extremely toxic gas. It is absorbed by red blood cells in the lungs in preference to oxygen – this results in rapid damage to the heart and brain from oxygen starvation.

Where does CO come from?

CO is produced by appliances or vehicles powered by any fuel such as coal, oil, natural and bottled gas, paraffin, wood, petrol, diesel, charcoal, etc. Normally it is vented out of a building through chimneys or flues.

How does the alarm work?

Brooks CO alarms use a new generation proven electrochemical sensor. This sensor type has a low power requirement well suited for use in a battery powered alarm in order to avoid frequent battery replacement. The electrochemical works by catalytic action in direct proportion to the amount of CO present.

Matelec FAQs

Can these alarms be interconnected?

Yes, up to 20 (depending on cable length) smoke alarms can be interconnected. Ionisation and photoelectric smoke

alarms can be interconnected together, however the units cannot use the same base. Do not connect the interconnect wire to active or neutral.

What does a brief ‘chirp’ every 5 minutes or so indicate?

The battery needs replacing. Batteries should be replaced at least once per year.

What can cause ‘nuisance’ alarming and how do I prevent it?

An alarm installed within 1m of heating and cooling vents can cause nuisance alarming.

Alarms should be installed on their own electrical circuit. If an alarm is installed on a circuit with LED lighting, different LED alarm on a circuit.

What is the Hush button for?

If cooking or other non-hazardous sources cause the alarm to sound, it can be silenced by pressing the Hush button.

This will cause the alarm to enter a reset period of 8 minutes. At the end of this period, the alarm resumes normal operation, and a beep sound indicates this.

What happens if the unit beeps continually, immediately after initial installation?

If the unit has been wired correctly and a fully charged battery installed and this beep persists then this could be an indication that the smoke alarm is faulty. Please contact your supplier for a replacement and return the suspected faulty unit for testing.

What does it mean if the red light is on?

Red Light will remain on for up to 15 minutes after initial power up or alarm reset. This is the alarm calibrating itself. It will go off once calibrated.

What does the green light mean?

The alarm is connected to a 240v power source.

What happens if you change the battery and the unit does a double beep followed by a triple beep after about 15 minutes?

This can be because the hush or test button was pressed whilst closing the detector again. The smoke detector should revert back to normal operation after about 15 minutes. Make sure it is working correctly.

How do I replace the battery?

  1. Run your hand around the outer circumference of the smoke alarm in an anti-clockwise direction until you feel the protrusion on the side of the smoke alarm.
  2. Apply pressure to the tab in the same anti clockwise direction, the body of the smoke alarm will disconnect from the base and swing down hinged to the opposite side of the tab.
  3. Once hanging down you may either replace the battery whilst the smoke alarm is still attached to the fixed base or open the alarm further to release it from the base altogether.
  4. Remove the old battery from the alarm, check the polarity (+&-) on the new battery and match this to same on the alarm.
  5. Clip the lip back into the base and allow the alarm to reset

PSA Smoke Alarms

The Smoke Alarm has started alarming for no reason?

Smoke alarms can activate for no reason, and these can be caused by several reasons.

Cooking fumes can cause the smoke alarm to activate especially when the smoke alarm is located too close to the kitchen.  It is recommended to locate smoke alarms at least 5m away from the kitchen.  Photoelectric smoke alarms are less prone to false alarms caused by cooking fumes.  Install a smoke alarm with Hush feature to silence nuisance alarms.

Steam from bathrooms and laundry can cause false alarm. Smoke alarms located inside or in front of bathrooms, showers and laundry can activate when steam enters the smoke alarm.

Insects and dust are common cause of false alarms.  Make sure the smoke alarm is regularly maintained.  Regularly clean and vacuum to remove any loose dust and dirt within the smoke alarm. Insects may be inside or around the alarm. If so, fumigate the base plate area and thoroughly clean the alarm giving it a wipe and vacuum. Wipe the smoke alarm with insect repellent wipes, do not use insect spray.

High humidity could be causing the smoke alarm to false alarm. Water vapours can develop inside the smoke sensor causing smoke alarms to react the same way as it does smoke. Once humidity reaches 85%, false alarms could frequently happen and weak batteries can increase the chance of false alarms.  Blow warm air through the smoke alarm to remove humidity in the smoke alarm and to assist with drying out any moisture build up. You can use a hairdryer to do this.

Is your smoke alarm near any air ducts or fans? High air movement can cause the smoke alarm to false alarm. If so, it will be necessary to re-locate the smoke alarm.

Power issues can cause the smoke alarm to activate.  Unstable power or power interruptions can cause electrical spikes in the circuit, this may cause the smoke alarm to beep or alarm for a short period of time.  Smoke alarms are commonly installed on a lighting circuit shared with other electrical products.  These products can create electrical noise or interference which can activate the smoke alarm.   This electrical noise and electro-magnetic interference may cause the smoke alarm to beep or alarm when the electrical products are activated.  Products such as sweeping fans, lighting dimmers, poor quality LED lights, and heat lamps are examples.  An EMI filter may help to will filter out this interference  (see LIFEMI1 link).  We recommend that smoke alarms be installed on its own sub-circuit to avoid false alarm caused by electrical interferences from other electrical equipment.

 A large current load on the same circuit as the smoke alarm.  High wattage appliances like vacuum cleaners, space heaters or hair dryers that are on the same circuit as the smoke alarm can overload the circuit and cause the smoke alarm to activate. Avoid putting too many high wattage appliances on the same circuit as the smoke alarms.

What do I do if my Smoke Alarm starts chirping?

If installing the smoke alarm for the first time, please ensure the yellow battery installation tag has been removed. PSA smoke alarms will emit an audible chirp at regular intervals to indicate that the 9 volt back-up battery is low in charge and needs to replaced.
The procedure on how to replace the 9 volt battery differs slightly depending on the smoke alarm model. Please use the information below as a guide and refer to your smoke alarm’s Installation and User Manual for the correct procedure.

Smoke Alarms which are model LIF5800RL, LIF5800RF, LIF10YI and LIF10YPE the batteries cannot be replaced. Contact PSA technical team for information if you have the aforementioned models and are experiencing chirping. Should your smoke alarm be close to 10 years old, it is most likely at its expiry and due for replacement.

Have you pressed the Hush feature? Pressing the hush button on the smoke alarm will cause the smoke alarm to beep or chirp for 10-15 minutes. The Hush feature is designed to desensitize the smoke alarm from false alarms, with the chirping indicating hush mode is active. Hush mode will automatically reset once the 10-15 minute chirping cycle is over. Pressing the hush button before this cycle if over will restart another 10-15 minute cycle of chirping.

Removing the Smoke Alarm from the Mounting Base

Lifesaver Series
Remove the tamper locking pin from the smoke alarm and separate the unit from the mounting base by sliding the smoke alarm in the direction of “Slide to Remove” arrow embossed on the smoke alarm top panel.

Homeguard Series
Remove the tamper locking pin from the smoke alarm. Twist the smoke alarm in a clockwise direction to remove the unit from the mounting base. Disconnect the fly lead from the bottom of the smoke alarm by squeezing the sides of the fly lead.

Replacing the Battery

Turn the smoke alarm over and locate the battery compartment (Homeguard Series: Release the battery compartment door on the bottom of the smoke alarm to access the battery.) Remove the old battery and replace with a new Duracell or Energizer 9 volt battery.

Fold the red battery lever down into the compartment with the replacement battery. If the red battery lever is not held down by the battery, the smoke alarm will not close and will not be operational. The battery can only be inserted in one direction, please ensure the polarity is correct.

Test the alarm by pressing the Test Button for a few seconds. This should sound the alarm. The smoke alarm can now be reinstalled back onto the mounting base.

I have changed the battery, but the Smoke Alarm keeps chirping?

Is the smoke alarm in “Hush Mode”? As you are changing the battery, you may have accidentally pushed the “Hush” button while handling the smoke alarm, hence putting it into “Hush Mode”. If it starts chirping once reattached to the ceiling, leave it to chirp for its 5-10 minute cycle, and do not push any of the buttons. (Please note that every time the Hush button is pushed, this will cause the smoke alarm to start its 5-minute chirp cycle over again)

Give the smoke alarm a bit of a vacuum to suck out any dust particles that may be compromising the chamber. Furthermore, check that the battery terminals are not pushed in too far and are still in contact with the battery.

If the smoke alarm is still chirping after following the above, contact our office for more information and solutions to resolving the constant chirps.

My Smoke Alarm is not working?

Check for the green power light on the smoke alarm to ensure it is constantly on (and make sure a fresh battery is inserted). Also do a quick test to ensure the smoke alarm is operational.

Make sure you are pushing the “Test” button firmly. You can also use a can of “Test Smoke” to simulate a proper fire situation. During power cuts, the smoke alarm should continue to operate. If your smoke alarm does not operate during a power cut, check the condition of the battery and replace where required to.

How old are your smoke alarms?

It is recommend by Australian Standards and Fire Departments that smoke alarms are replaced after 10 years.

  • Both hard-wired and battery operated smoke alarms are manufactured to have a recommended service life of at least 10 years under normal conditions of use (AS 3786).
  • After 10 years smoke alarms may malfunction and their efficiency compromised with accumulated dust, insects, airborne contaminants and corrosion of electrical circuitry.
  • A smoke alarm constantly monitors the air 24 hours a day. At the end of 10 years, it has gone through millions of monitoring cycles. After this much use, components may become less reliable. This means that as the smoke alarm gets older, the potential of failing to detect a fire increases.

Postage & Delivery

How long will it take for my smoke alarms to be delivered?

We despatch your order on the next business day, but more often – the same day that you place your order. Your smoke alarms are despatched from our smoke alarm facility in Brisbane, Queensland. In the unlikely event of a delay in shipping your smoke alarms we will contact you by telephone or email.

Who will be delivering my smoke alarms?

Our two main delivery partners are Australia Post and StarTrack. Smoke alarms that contain a lithium battery (10 year battery smoke alarms) cannot legally be delivered by air in Australia and must be delivered by road transport.

What is the delivery cost?

If your order totals $150 or more – delivery is FREE. For orders under $150 a delivery fee of $9.95 is charged. You will see the shipping cost (if any) as part of the checkout process before you finalise your order.

Do you deliver Australia wide?

Yes, we deliver Australia wide. Unfortunately we do not ship outside Australia as smoke alarm standards vary by country. Our smoke alarms meet every Australian requirement and standard.

I am ordering multiple alarms and brands – will they all be delivered together?

Yes. All smoke alarms on the one order will be delivered together. If you have placed separate orders we may not be able to ship all your smoke alarms together unless you notify us prior to the despatch of your first order.

Can you arrange Express Postage?

We certainly can. If you require Express postage, please contact us by phone, email or through our Contact Form and we will provide you a quotation for the additional postage fee.

Can my smoke alarms be delivered to a Post Office box?

Yes, we can deliver to post office boxes and locked bags.

Returns

If I need to return a smoke alarm, how do I do that?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Payments & Security

What payment methods do you accept?

Your purchase may be paid for by Visa, Mastercard, American Express or After Pay.

How do I know my details are safe?

Security is one of the biggest considerations in everything we do. Data security is of utmost importance to Smoke Alarm Store. We use Stripe as our payment gateway – Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.